Cancellation policy

Cancellation Policy

Before dispatch

If you wish to cancel or amend an order before it has been dispatched, please contact us as soon as possible at info@23biolabs.com.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee that we can change or stop an order once processing or fulfilment has begun.

After dispatch

If your order has already been dispatched, we cannot stop it in transit. However, you may still be entitled to cancel and return eligible products in accordance with our Returns and Refund Policy and your statutory rights.

To notify us of a cancellation, email info@23biolabs.com and include your order number.

Products must be returned unused, unopened, in their original sealed packaging and in a resaleable condition. Certain sealed products may not be eligible for return once their seal has been broken, where permitted by law.

Please review our Returns and Refund Policy for full information about return conditions, timescales, return postage and refunds.

Order cancellation by 23 Bio Labs

We reserve the right to cancel an order where:

• A product is unavailable
• Payment has not been successfully authorised
• The order information is incomplete or incorrect
• We reasonably suspect fraudulent activity
• We are unable to fulfil the order lawfully

If we cancel an order after taking payment, we will issue a full refund to the original payment method.